Frequently Asked Questions
Where is POP MART located in the Eaton Centre?
POP MART is located on Level 1 (L01A) of the CF Toronto Eaton Centre. It is positioned in a high-traffic area between major subway corridors, making it easily accessible for shoppers entering from Dundas or Queen stations.
What does 'blind box' mean at POP MART?
A blind box is a type of packaging that keeps its contents hidden. You know which series you are buying (e.g., Molly or Labubu), but you don't know the specific figure inside until you open it. This element of surprise is a core part of the POP MART collecting experience.
Are Labubu figures always available at the Eaton Centre POP MART?
Inventory for popular characters like Labubu, Molly, and Skullpanda changes rapidly. While the Eaton Centre is a flagship storefront, specific limited editions or viral characters can sell out quickly. It is recommended to check POP MART Canada's social channels for the latest launch updates.
Can I return a POP MART figure if I don't like the one I got?
Due to the blind-box nature of the products, items cannot be returned or exchanged once opened if you simply received a figure you didn't want. Returns are typically only handled for manufacturing defects.
Is this a POP MART Robo Shop or a full store?
This is a full POP MART storefront, not a Robo Shop (vending machine). It offers a much wider selection of designer toys, plush products, bag charms, and large-scale collectibles compared to the automated kiosks found elsewhere.